Clear Service Details.
Call Ray before purchasing if you are unsure which service is right for your situation. Ray confirms the issue, availability, and scope of work with you.
Home Visits — $50 per Hour
Schedule first and pay after service. There is no diagnostic fee. Parts, hardware, data recovery, and advanced work outside the agreed scope are separate; discuss costs before proceeding.
One-Time Remote Fix — $69
A one-time payment for a covered computer issue that can be handled remotely. Contact Ray before paying to confirm suitability and arrange a time. If the covered issue cannot be resolved, contact Ray to arrange a refund of the prepaid repair fee.
No Fix, No Fee
If Ray cannot resolve the covered repair issue, there is no repair fee for that issue. This repair guarantee does not turn training, membership, hardware, parts, or data recovery into free services. Agree on the issue and any separate work before service begins.
Monthly Remote Support — $15
New membership costs $15 today and $15 each month until cancelled. Your first remote fix is included, along with help with computer questions and one remote computer tune-up each month. Members receive 40% off one-on-one training and in-home help at $25 per hour instead of $50 per hour. Training and home visits are billed separately. Tech support is available any day; sessions depend on scheduling, with no fixed 60-minute membership limit. Hardware, parts, and data recovery are separate. Returning members must have a current paid membership to request included support. Existing subscriptions retain their agreed billing terms unless separately changed.
Cancel through your PayPal automatic-payment settings or contact Ray for help. Cancelling stops future renewals. Contact Ray directly with questions about a charge or a refund.
Training
Standard lessons cost $60 for 60 minutes, $85 for 90 minutes, and $110 for 120 minutes. Current paid members receive 40% off: $36, $51, and $66 respectively. Lessons are billed separately. Members should contact Ray to arrange the discounted lesson before paying. Call before purchasing to confirm availability.
Appointments and Your Files
Call Ray if you need to reschedule. Keep a backup of important files and discuss data protection before repairs. No service can guarantee recovery of already lost or damaged files.