Your Contact Details & Privacy

When you use our contact form, you provide your name, phone number, and any optional email address or message. We use these details to respond to your request and arrange help.

Please do not send passwords, card numbers, or other sensitive information in the form.

Booking and Payments

Our booking calendar is provided by Cal.com. Payments and subscriptions are handled by PayPal. Those providers process information under their own privacy policies. The calendar loads when you choose to open it.

Cal.com privacy policy · PayPal privacy statement

Remote Support and Membership

When you request remote help, we keep the contact details, computer description and problem you provide, along with PayPal payment or subscription references and the verified payment status. Ray receives these details by email so he can call you and prepare for your support request. We do not collect your card number.

A secure browser cookie remembers a monthly membership for up to 180 days. Your current paid membership is checked with PayPal whenever you request included support. If the browser no longer remembers you, you can recover member access using a short-lived code sent to your email. Remembering your account does not keep a cancelled or unpaid membership active.

The website also remembers whether a Windows remote helper has been prepared, to make future visits simpler. That setting is separate from your payment status. We count website and desktop-shortcut visits and requests in aggregate; we do not fingerprint or identify your computer through the Winnie shortcut.

Remote Connections and Service Reports

Remote computer control uses HopToDesk. You open the helper with Ray and share its connection ID and temporary password while speaking with him. Those connection details are not stored in the support request. HopToDesk processes connection information needed to provide remote access. HopToDesk privacy policy.

The technician toolkit can record customer details, computer specifications, scan results and repair results in local service reports on the computer being serviced. The toolkit does not automatically upload those reports to this website. Ray may keep a copy for your service record.

Other Website Services

This site requests fonts from Google Fonts and is hosted by Hostinger. External video and social links take you to their providers. Those services may receive connection information such as your IP address. We do not ask for your passwords through this website.

Questions About Your Information?

Contact support@techwiselders.com or call (602) 733-4135 to ask about information you provided.